Privacy Policy

This Privacy Policy explains how TCCA Pte. Ltd., operating through
Tacca Studio, collects, uses, discloses, stores, and protects your personal data
when you visit our website, purchase our courses, subscribe to our programmes, attend our live
classes, view our replays, join our community, or communicate with us.

By using our website, submitting your personal information, purchasing a course, subscribing to a
membership, attending a live class, or participating in our online community, you acknowledge that
you have read and understood this Privacy Policy.

This Privacy Policy is intended to comply with Singapore’s Personal Data Protection Act 2012
(“PDPA”), where applicable.


This policy is provided as a general working draft and should not be treated as legal advice.
You may wish to consult a qualified legal professional in Singapore to ensure that this policy is
suitable for your business.

1. Personal Data We May Collect

We may collect personal data that you provide to us directly, as well as certain information collected
automatically when you use our website or online services.

The personal data we may collect includes:

  • Your name;
  • Email address;
  • Phone number, if provided;
  • Billing information and payment-related details;
  • Account login details, where applicable;
  • Course enrolment and subscription details;
  • Communication records, including emails, messages, enquiries, and customer support requests;
  • Attendance or participation information for live classes, online sessions, or community activities;
  • Comments, feedback, testimonials, reviews, or survey responses that you choose to provide;
  • Images, video, voice, or profile information if you voluntarily appear in live classes, submit practice videos, or participate in recorded sessions;
  • Website usage information such as IP address, browser type, device information, pages visited, and cookies.

We do not intentionally collect sensitive personal data unless you voluntarily provide it to us.
Please avoid submitting unnecessary medical, health, or sensitive personal information unless it is
relevant to your participation and you are comfortable sharing it with us.

2. How We Collect Personal Data

We may collect personal data when you:

  • Visit or browse our website;
  • Fill in a contact form or enquiry form;
  • Subscribe to our mailing list or updates;
  • Create an account on our course platform;
  • Purchase a course, membership, subscription, or digital product;
  • Attend live online classes, workshops, or events;
  • View course materials, replays, or member-only content;
  • Join or participate in our online community;
  • Submit comments, questions, testimonials, feedback, or reviews;
  • Contact us by email, messaging platform, social media, or other communication channels.

3. Purposes for Collecting, Using, and Disclosing Personal Data

We collect, use, and disclose personal data only for purposes that are reasonably necessary for our
business, course delivery, customer support, communication, legal compliance, and service improvement.

We may use your personal data for the following purposes:

  • To create and manage your account;
  • To process course purchases, subscription payments, renewals, cancellations, and billing matters;
  • To provide access to courses, live classes, replays, digital content, and membership areas;
  • To send class links, replay links, course updates, reminders, and important announcements;
  • To respond to enquiries, support requests, feedback, or complaints;
  • To manage online communities, comments, discussions, and student participation;
  • To verify your identity or account access where necessary;
  • To improve our website, courses, teaching materials, and customer experience;
  • To send marketing updates, newsletters, offers, or information about our courses, where permitted by law or with your consent;
  • To protect the security of our website, course platform, content, intellectual property, and users;
  • To prevent fraud, unauthorised access, content misuse, account sharing, or breach of our Terms and Conditions;
  • To comply with legal, regulatory, accounting, tax, or business record-keeping requirements.

4. Live Classes, Recordings, and Replays

Some of our programmes may include live online classes, workshops, practice sessions, or group learning
sessions. These sessions may be recorded for replay, training, quality review, or course delivery purposes.

If you attend a live session, your name, image, voice, chat messages, or participation may appear in the
recording, depending on how you choose to participate. You may choose to keep your camera off or adjust
your display name where the platform allows.

Replays are provided for personal learning and practice by authorised students or subscribers only.
Participants must not download, copy, record, share, publish, or distribute live class recordings or replays
without written approval from TCCA Pte. Ltd.

5. Payment Information

Payments may be processed through third-party payment providers such as Stripe, PayPal, credit card
processors, or other payment platforms used by our website.

We do not usually store your full credit card details on our own website servers. Payment information is
processed securely by the relevant payment provider according to their own privacy and security policies.

We may receive limited payment-related information such as your name, email address, billing details,
transaction status, subscription status, invoice records, and payment confirmation for account management
and business record purposes.

6. Disclosure of Personal Data to Third Parties

We do not sell your personal data to third parties.

We may disclose or share your personal data with trusted third parties where reasonably necessary for the
operation of our business and delivery of our services. These may include:

  • Payment processors;
  • Course platform providers;
  • Website hosting providers;
  • Email marketing or communication service providers;
  • Video hosting, livestreaming, or replay platforms;
  • Customer support, administration, or IT service providers;
  • Professional advisers such as accountants, auditors, lawyers, or compliance consultants;
  • Government authorities, regulators, courts, or law enforcement agencies where required by law.

Where we share personal data with service providers, we aim to share only what is reasonably necessary
for them to perform their services.

7. International Transfers of Personal Data

Some of the tools, platforms, service providers, or cloud systems we use may store or process data outside
Singapore. This may include payment platforms, course platforms, email services, video hosting services,
analytics tools, or cloud storage providers.

Where your personal data is transferred outside Singapore, we will take reasonable steps to ensure that
appropriate safeguards are in place, where required by applicable law.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, remember user
preferences, support website functionality, analyse website traffic, and improve our services.

Cookies are small files stored on your device. You may disable cookies through your browser settings, but
some website features may not function properly if cookies are disabled.

We may also use analytics tools to understand how visitors use our website, such as pages visited, time
spent on pages, device type, general location, traffic sources, and browsing behaviour.

9. Marketing Communications

If you subscribe to our mailing list, purchase a course, join a programme, or give us permission to contact
you, we may send you emails or messages about course updates, class reminders, new programmes, special
offers, events, or useful learning content.

You may unsubscribe from marketing emails by clicking the unsubscribe link in our emails or contacting us
directly. Please note that even if you unsubscribe from marketing messages, we may still send you important
service-related emails about your account, payment, subscription, course access, or legal notices.

10. Protection of Personal Data

We take reasonable steps to protect personal data in our possession or under our control from unauthorised
access, collection, use, disclosure, copying, modification, disposal, or similar risks.

These steps may include password protection, access controls, secure third-party platforms, administrative
safeguards, and limiting access to personal data to authorised persons who need it for business purposes.

However, no method of online transmission, website hosting, email communication, or electronic storage is
completely secure. While we take reasonable care, we cannot guarantee absolute security.

11. Accuracy of Personal Data

We rely on you to provide accurate, complete, and up-to-date personal data. Please inform us if your name,
email address, billing information, or other relevant details change.

Where reasonably practicable, we will take steps to ensure that personal data used by us is accurate and
complete, especially where it may affect your course access, subscription, billing, or communication with us.

12. Retention of Personal Data

We will retain your personal data only for as long as necessary for the purposes for which it was collected,
for business or legal purposes, or as required by applicable laws and regulations.

When personal data is no longer needed, we will take reasonable steps to delete it, anonymise it, or securely
dispose of it, unless we are required or permitted by law to retain it.

13. Access, Correction, and Withdrawal of Consent

You may contact us to request access to the personal data we hold about you, request correction of inaccurate
personal data, or withdraw your consent for certain uses of your personal data, subject to applicable laws and
reasonable verification of your identity.

Please note that withdrawing consent may affect our ability to provide certain services to you. For example,
if you withdraw consent for us to use your email address, we may not be able to send you class links, replay
access, subscription notices, or course updates.

We may need a reasonable amount of time to process access, correction, or withdrawal requests. Where permitted
by law, an administrative fee may apply for certain access requests.

14. Children and Minors

Our courses and services are generally intended for adults. If a minor participates in our courses, the parent
or legal guardian is responsible for providing consent, supervising participation, and ensuring that the minor
uses our services appropriately.

We do not knowingly collect personal data from children without appropriate parental or guardian consent.

15. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the
privacy practices, content, security, or policies of external websites. You should review the privacy policies
of those third-party platforms before providing personal data to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, courses,
legal obligations, or data protection practices.

The updated version will be posted on this page with the revised effective date. Your continued use of our
website, courses, subscriptions, or services after any update means that you acknowledge the updated policy.

17. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to make
an access, correction, withdrawal, or complaint request, please contact us at:

TCCA Pte. Ltd. / Tacca Studio
Data Protection Contact Email: [email protected]

We will review your request and respond within a reasonable time, in accordance with applicable data protection
laws.

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