Privacy Policy

Last updated: June 2026

This Privacy Policy applies when you visit our website, purchase our courses, subscribe to our programmes, attend live classes, view replays, access on-demand courses, join workshops or retreats, communicate with us, or use our related online services.

1. Personal data we may collect

We may collect personal data that you provide directly to us and information collected automatically when you use our website or course platform. This may include:

• Name, email address and phone number, if provided;
• Billing information and payment-related details;
• Account login details and course enrolment information;
• Subscription status, purchase history and course access records;
• Communication records, enquiries, support requests and feedback;
• Attendance or participation information for live classes, workshops or retreats;
• Images, voice, video, chat messages or profile details if you choose to appear in live sessions or recorded activities;
• Website usage information such as IP address, browser type, device information, pages visited and cookies.

2. How we collect personal data

We may collect personal data when you visit our website, submit a form, subscribe to updates, create an account, purchase a course, start a subscription, attend a live session, access replays or recorded content, join a workshop or retreat, or contact us by email, messaging platform, social media or other channels.

3. Purposes for using personal data

We may use personal data for purposes reasonably necessary for our business, course delivery, customer support, communication, legal compliance and service improvement. These purposes may include:

• Creating and managing your account;
• Processing course purchases, subscription payments, renewals, cancellations and billing matters;
• Providing access to live subscription training, on-demand courses, replays, workshops, retreats and member-only content;
• Sending class links, replay links, course updates, reminders and important announcements;
• Responding to enquiries, support requests, feedback or complaints;
• Improving our website, courses, teaching materials and customer experience;
• Sending marketing updates where permitted by law or with your consent;
• Protecting the security of our website, course platform, intellectual property and users;
• Complying with legal, regulatory, accounting, tax or business record-keeping requirements.

4. Live classes, recordings and replays

Some programmes may include live online classes, workshops or group learning sessions. These sessions may be recorded for replay, training, quality review or course delivery purposes.

If you attend a live session, your name, image, voice, chat messages or participation may appear in the recording depending on how you choose to participate. You may keep your camera off or adjust your display name where the platform allows.

Replays are provided for personal learning and practice by authorised students or active subscribers only. Participants must not download, copy, record, share, publish or distribute live class recordings or replays without written approval from TCCA Pte. Ltd.

5. Payment information

Payments may be processed through third-party payment providers or course platforms. We do not usually store full credit card details on our own website servers. Payment information is processed by the relevant provider according to its own privacy and security policies.

6. Disclosure to third parties

We do not sell your personal data. We may share personal data with trusted third parties where reasonably necessary to operate our business and deliver our services, including payment processors, course platform providers, website hosting providers, email service providers, video hosting or livestreaming platforms, IT support, professional advisers and authorities where required by law.

7. International transfers

Some tools, platforms or service providers we use may store or process data outside Singapore. Where personal data is transferred outside Singapore, we will take reasonable steps to ensure appropriate safeguards are in place where required by applicable law.

8. Cookies and analytics

Our website may use cookies and similar technologies to improve your browsing experience, support website functionality, analyse traffic and improve our services. You may disable cookies through your browser settings, but some website features may not work properly.

9. Marketing communications

If you subscribe to updates, purchase a course, join a programme or give us permission to contact you, we may send emails or messages about course updates, class reminders, new programmes, offers, events or useful learning content. You may unsubscribe from marketing messages where applicable.

10. Protection and retention of personal data

We take reasonable steps to protect personal data from unauthorised access, collection, use, disclosure, copying, modification or disposal. However, no method of online transmission or storage is completely secure.

We retain personal data only for as long as necessary for the purposes for which it was collected, for business or legal purposes, or as required by applicable laws and regulations.

11. Access, correction and withdrawal of consent

You may contact us to request access to personal data we hold about you, request correction of inaccurate data, or withdraw consent for certain uses, subject to applicable laws and reasonable verification of your identity. Withdrawing consent may affect our ability to provide certain services.

12. Children and minors

Our courses and services are generally intended for adults. If a minor participates, the parent or legal guardian is responsible for providing consent, supervising participation and ensuring appropriate use of our services.

13. Links to other websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for their privacy practices, content, security or policies.

14. Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest update date.

15. Contact

For privacy-related enquiries, please contact us through the contact form on our website.